Team24 help and support

Frequently asked questions

Most frequently asked questions

  1. 1

    Can I engage with Team24 as a Self Employed individual?

  2. 2

    How do I know I am booked for my shift?  

  3. 3

    How do I find out what work is available?

  4. 4

    How do I give you my availability?

  5. 5

    Do I receive travel expenses and accommodation?

  6. 6

    What is my holiday entitlement?

  7. 7

    Do I have a dedicated Consultant?

  8. 8

    Where do you have work?

  9. 9

    How do I cancel my shift out of office hours?

  10. 10

    When do I get paid?

  11. 11

    What constitutes a valid timesheet?

  12. 12

    What is the holiday calendar year?

  13. 13

    How do I claim my holiday?

  14. 14

    What are my options in terms of engaging as a candidate with Team24?

  15. 15

    What is required to engage as a PAYE candidate?

  16. 16

    What is required to engage as a PSC (Personal Services Company)?

  17. 17

    What is required to engage via an Umbrella company?

  18. 18

    I have a query with my pay, how do I get this resolved?

  19. 19

    What is the deadline for submitting my timesheets?

  20. 20

    I would like to change from being engaged as PAYE to Ltd company status or vice versa

  21. 21

    I would like to opt out of the pension scheme

  22. 22

    I need to change my bank details how do I do this?

  23. 23

    How do I know that my timesheet has been received?

  24. 24

    How can I submit my timesheets?

  25. 25

    How do I contact the Payroll department?

  26. 26

    Will my Pension Contributions be refunded if I opt out of the pension scheme?

  27. 27

    I already have another pension and therefore don't wish to be enrolled via Team24

  28. 28

    I would like to contribute more than the statutory amount - can I?

  29. 29

    Does the Workplace Pensions reform legislation affect all candidates engaged with Team24?

  30. 30

    How do I know whether I will be auto enrolled if I am a PAYE worker?

  31. 31

    If I am not auto enrolled but want to join the pension scheme can I?

  32. 32

    My personal contact details have changed what do I need to do?

  33. 33

    How do I register?

  34. 34

    How long before I’m ready to work?

  35. 35

    How long does a DBS check take to come back?

  36. 36

    Where is the training held?

  37. 37

    What are your Rates?

  38. 38

    I believe I work on NHSP clients what does this mean to me?

  39. 39

    I haven't received my NHSP email to release my timesheet