Karen Colfer is a seasoned recruitment professional with more than 20 years’ experience in the operational and strategic management of large-scale, multi-divisional recruitment business.
As Managing Director of Capita Healthcare (inc Team24, 4Front Healthcare and Medicare First Nursing), Karen oversees all of the operations, its staffing, recruitment divisions and corporate support functions, as well as leads the growth and expansion of Capita’s Healthcare businesses.
Karen’s introduction to the industry started at Reed Personnel Services, one of the UK’s largest independent recruitment organisations. In her 10 years at Reed she held various positions from Temporary’s Consultant to Senior Business Manager with geographical responsibility for multiple branches across the City and West End of London.
In 2000, Karen joined Hudson Global Resources in Sydney, Australia (formerly known as Morgan & Banks/Alectus) as the Profit Centre Manager for the North Sydney and Parramatta divisions. Since that time she held various positions including National Account Manager for one of Australia largest Banks, and subsequently secured the role of National General Manager of the same account which evolved to become Hudson’s largest global account. The success of this account earned Karen the prestigious annual global Chairman’s award for “Sales Person of the Year” in 2003.
Karen was promoted in 2005 and joined the Executive Leadership Team at Hudson as the Executive General Manager of a new national line of business called Service and Support. She was promoted again and appointed as the Executive General Manager of the Sydney business in 2008. The role encompassed direct and indirect responsibility for all lines of business including executive recruitment, non-executive recruitment, managed services, talent management and the sales function. Sydney represented the largest business of all global regions.
Prior to returning home to the United Kingdom, Karen headed up Kelly’s Australia & New Zealand business. Between 2010 and 2015 Karen completely overhauled the Australia & New Zealand operations, successfully returned the business to profitability in 2014. The business improvement program Karen implemented during this period resulted in a $3.7 million turnaround in just four years.
Between 2013 and 2015 Karen sat on the board of the Australian and New Zealand RCSA.
As a passionate recruitment industry leader, Karen is a regular commentator on issues that impact the industry, its people and its future.
- Contact Karen Colfer by email
Fiona is the Finance Manager and a qualified management accountant, with more than 18 years experience managing and improving finance departments within various companies and industries.
Fiona manages a team of 20; split between Payroll and Client Support. The Payroll team runs the weekly payroll for all our agency workers and currently processes around 1,800 timesheets and pays around 1,000 candidates. Client Support works closely in conjunction with the finance departments of clients and Capita’s Credit Control team in an effort to provide an excellent customer experience.
Fiona joined Team24 in January 2012, and since joining, has implemented many new processes and guided her team through the highly stringent financial reporting processes required to meet Capita’s expectations and public company guidelines. The changes implemented have resulted in a better all round experience for both clients and candidates.
- Contact Fiona France by email
- 01737 336 926
Client Solutions Manager
Callum has been working in recruitment since 1996. His career started in the Industrial Sector, moving to Commercial and finally, in 2010, the Healthcare Sector.
He joined Team24 in June 2012 as Sales Support Manager where his responsibilities included providing support to the sales teams; making certain that they meet the ever changing needs of our clients, and ensuring the consultants have the tools they require to meet those needs. In addition to this, he supported Team24 in the preparation of Tenders and business reporting.
Due to Callum’s broad range of skills, his role has grown to support the other areas of Team24. As a result he has moved into the Operations Team as Operations Analyst, assisting with the growth of the business by supporting our various sales channels.
- Contact Callum Carscadden by email
- 0330 024 1111
- 0845 370 2525
Head of Sales
Mark has been in Healthcare recruitment since 1999, after making a change from his previous career as a chef he started as a trainee consultant to progressing his way up to the Head of Sales.
In previous roles, Mark has also completed 2 new business start-ups in the healthcare sector. He joined Team 24 in July 2016 moving from ICG Medical as Regional Manager and was a top performer 3 years in a row and successfully run the south and East regions. Mark has helped win a number of new contracts in the NHS and also in the private sector.
Marks main role is to drive sales and client delivery, motivate and coach the sales teams, to ensure the process and procedures are all maintained between the compliance teams and the sales teams, along with meeting new and existing clients so maintain our quality of service is always at a level that meets everyone expectations.
- Contact Mark Nelson by email
- 01737 304 890
- 07753 219 947
Regional Manager - Primary Care Team
James is the Regional Manager for the Primary Care Team, previously being the Team Leader for the Kent and Sussex area. He is the longest serving employee at Team24, having been one of the founder members of the company back in 2005.
He has worked hard and helped to start up many divisions within Team24; beginning with GP Locums, Mental Health & Hospital Doctors, but has now settled over the last few years within the Nursing Division, which is growing stronger every day.
He recently completed his 3rd London Marathon, and is looking for his next personal challenge to push him even further.
- Contact James Cooke by email
- 0330 024 1111
Out of Hours Team Leader
Kate joined Team 24 in July 2014 as an Out of Hours Consultant. In October 2016 she was promoted to Team Leader. With over 10 Years leadership experience in customer service and training, she now manages a team of 24 OOH Consultants.
The team oversees all areas of the business, from the early hours of the morning and late into the evenings. They operate the weekend business, are primarily the booking team for all clients and act as a 24 service to our nurses and clients.
- Contact Kate Shrivell by email
- 0207 186 3000
Regional Manager - Primary Care Team (North/Midlands)
Having joined the company in Dec 2008, Lee worked as a Consultant for the first three years within the GP Locum Division before progressing to Team Leader. In 2013 he moved into his current role as Team Leader for the Midlands Area in the Temporary Nursing Division.
- Contact Lee Jones by email
- 0330 024 1111
Hannah has worked across the finance and resourcing areas of the company. She brings dynamic organisational skills and is a great people manager. Working with the compliance and registration teams, she joins up processes and links into the sales teams providing a seamless journey for candidates.
- Contact Hannah Williams by email
- 01737 858 091