Private Nursing > Complaints Process
Complaints Process
We see complaints as an integral part of our quality procedures. Team24 must ensure that our professional reputation is maintained and the service that we provided is monitored to ensure that it complies fully with our clients requirements.
If any client or candidate has cause to complain then the following actions must be taken:
- The complaint must be put into writing for the attention of our HR department.
- The complaint will be acknowledged within 5 days of receipt outlining the actions we are going to take as well as providing reasonable timescales to conclusion (usually 28 days).
Team24 will fully investigate any complaints in partnership with the complainant. Final resolution and actions to be taken will need to be agreed by the complainant (in conjunction with Team24) following presentation of the investigations findings.
Team24 aims to conclude all complaints to the mutual satisfaction of both parties. In the event that you are not satisfied with the way we have dealt with the complaint you can refer your complaint to the Commission for Social Care liaison on 0208 308 3520.
Further details can be requested from Team24 or found at www.csci.org.uk.
